Target joins retailers in scaling back self-checkout lanes
Target is scaling back its use of self-checkout lanes, becoming the latest major retailer to pull back on the technology amid concerns over theft and customer satisfaction. A spokesperson for the Minneapolis-based company told Fox News Digital the change has been in development for over a year.
The decision was driven by internal testing, which showed that limiting self-checkout use led to improved customer satisfaction.
But some industry analysts say theft is also playing a role. “Self-checkout is an area of the store where people can steal things,” Neil Saunders, managing director at GlobalData Retail, told CBS News. “Retailers like Target are cutting back in an effort to reduce shrink-related losses.”
Other major chains are making similar moves. Walmart has removed self-checkout kiosks at several locations, including stores in Shrewsbury, Missouri, and Cleveland. A spokesperson said the changes were based on feedback from customers and employees, and are intended to improve service by reintroducing more staffed lanes.
Sam’s Club, also owned by Walmart, is taking a different approach. The warehouse chain plans to phase out traditional checkouts across its roughly 600 locations. Instead, shoppers will scan items using an app while shopping, and an AI-powered system will verify purchases as they exit –– eliminating the need for manual receipt checks.
When the self-checkout kiosks first rolled out in 1987, developers said it helped to solve the biggest complaint from shoppers: long checkout lines.
Retail theft has become an escalating concern across the U.S. According to the National Retail Federation, U.S. retailers lost an estimated $112.1 billion to theft in 2022. In New York City, shoplifting reports rose 64% between 2019 and 2023, according to the Council on Criminal Justice.
Ella Rae Greene, Editor In Chief
